Basic
- Support tickets via Email
- Limited access to Syrus 3 support library and knowledge base
- Access to Pegasus and Syrus 4 development docs
- Access to ticket history portal
- Forums, downloadable resources, and webinars
- Device repair/return procedures
- Newsletters with feature announcements
Technical Integration Manual
Syrus 2G/3G Technical Integration Manual: USD $240/year per company. 12 month Expiration!
We reserve the right to deny access to anyone looking for advanced material & documentation showing DCT business models.
- All of the benefits from the Free membership
- See the full technical integration manual including protocol information for Syrus 2G/3G devices
- Includes access to SyrusWatch – Remote Hardware Diagnostics / Automatic SIM Card IMSI, ID, & Carrier linking with device IMEI
- Video-tutorials and Online training/webinar videos
- Complete diagnostic documentation to recover devices
- ECU Monitor - Links to vehicle manufacturer documentation
- Instant updates on firmware releases with complete description detail
- Technical Support via email for old Antares GPS devices. End of Life (EOL) for Antares GPS devices was on September 2010
- Advanced documentation and technical support material for DCT University Certification Program
Full Support Library + Personalized Support
Full Support Library + Personalized Support: USD $240/month per company or $100/month for Pegasus Gateway owners
We reserve the right to deny access to anyone looking for advanced material & documentation showing DCT business models.
- All of the benefits from the Free & Technical Integration Manual memberships, plus...
- Personalized Support communication chat - Log in
- Access to full knowledgebase library
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Custom API help & configuration
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Hands on training with our certified applications engineers
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Over-the-air secure scripting using SyrusWatch. Mail support for this request.
- Exclusive access to marketing promotions and materials
- Get first-hand access to the best of the DCT team:
- Sr. Technical Sales Architect
- Project Manager
- Hardware Integrations Expert
- Software Integrations Expert
- and many more!
Pegasus Gateway owners fill out this form to have full membership access!
Syrus 4G IoT Support for Third-Party Platforms
Syrus 4G IoT Support for Third-Party Platforms: USD $240/month
We reserve the right to deny access to anyone looking for advanced material & documentation showing DCT business models.
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- Personalized support with direct messaging and calling over Slack Channel during office hours
- Custom support for Syruslang scripts and special configurations of SyrusJS
- Technical support with Apex OS and embedded application development.
- Personalized support to Syrus Cloud
- Cost: $240/month
* Access to the Online Support Library is subject to interested parties with general interests and/or a standard NDA signed with DCT