Procedure for returning Syrus devices under and out of warranty
It stands for Return Merchandise Authorization, and it is the process of having a product repaired or replaced in order to receive a refund or credit for another product from the same retailer or corporation (DCT) within the product's warranty period
It stands for Non-Warranty Repair, and it is the process of repairing Syrus devices in DCT laboratory that are out of warranty. This implies there are fees for revision.
STEP 1 - Your device is NOT functioning
If your device is not functioning, please contact DCT via:- Phone: +1.305.809.0638
- Email: support@digitalcomtech.com
- Chat: www.digitalcomtech.com
STEP 2 - Support Engineer troubleshoots and determines eligibility
Our technical support engineers will work with you to troubleshoot the device and determine the eligibility of RMA or NWR.
Note: Your device must be UNDER WARRANTY in order to qualify for a laboratory revision without fees; however this does not mean the devices will be replaced or fixed. Under warranty means 1 year since the date it was purchased from DCT. For more information please read DCT's LIMITED WARRANTY
You can send an email to support@digitalcomtech.com at any time to know the date the warranty expires of any unit.
STEP 3 - Fill out RMA or NWR Form with description on fault & case number
When filling out the form please write the case assigned to your RMA or NWR.
Example:
STEP 4 - Approval process & generation of RMA/NWR form
NOTE: Standard RMA/NWR approval time is 24-48 business hours.
STEP 5 - RMA is approved and RMA number is assigned
Upon approval of your RMA or NWR, you will receive an email with the RMA/NWR form & number attached. This form has the address which you should ship the devices to.
NOTE: You are responsible for any expenses you may incur in delivering your defective product to our office facility.
For devices UNDER WARRANTY (RMAs) - please ship the devices to our office facility 30 days within receipt of this RMA. Failure to do so will void the RMA and a new one will have to be requested, thus delaying the process.
For devices OUT OF WARRANTY (NWR) - the NWR form is valid for 6 months, failure to send the devices after 6 months automatically voids the NWR and a new one will have to be submitted.
STEP 6 - Place devices in a tight concealed padded box and ship back to us
Shipping address is on the RMA/NWR form.
NOTE: Please put your device(s) WITHOUT cables, or SIM Cards. You should only ship the device(s) along with the internal battery. *DCT is NOT responsible for any lost cables or SIM cards.
STEP 7 - You will be notified by email upon receipt of devices
You will be notified by email once we receive the devices successfully.
NOTE: Additional or missing devices will be mentioned in the email and will delay the procedure.
STEP 8 - Fixing devices / Replacing
Once DCT receives the defective product from you we work on fixing and diagnosing them.
STEP 9 - Results
We will email you with details on the status of the devices, as well as a sheet with a summary and recommendations on what was found.
STEP 10 - We ship the devices back!
Once the shipping address and payment information has been verified and submitted, we will ship the devices back according to your instructions.
Limited Warranty English - Syrus Limited Warranty