Procedure for returning Syrus devices under and out of warranty
STEP 1 – Your device is NOT functioning
If your device is not functioning, please contact DCT via:
NOTE: Your device must be UNDER WARRANTY in order to qualify for a laboratory revision without fees; however this does not mean the devices will be replaced or fixed.UNDER WARRANTY MEANS 1 YEAR SINCE THE DATE IT WAS PURCHASED FROM DCT.
FOR MORE INFORMATION PLEASE SEE DCT’s LIMITED WARRANTY
NOTE: Standard RMA/NWR approval time is 24-48 business hours.
NOTE: You are responsible for any expenses you may incur in delivering your defective product to our office facility.
For devices UNDER WARRANTY (RMAs) – please ship the devices to our office facility 30 days within receipt of this RMA. Failure to do so will void the RMA and a new one will have to be requested, thus delaying the process.For devices OUT OF WARRANTY (NWR) – the NWR form is valid for 6 months, failure to send the devices after 6 months automatically voids the NWR and a new one will have to be submitted.
NOTE: Please put your device(s) WITHOUT cables, or SIM Cards. You should only ship the device(s) along with the internal battery. *DCT is NOT responsible for any lost cables or SIM cards.
NOTE: Additional or missing devices will be mentioned in the email and will delay the procedure.
Before proceeding with the RMA process we strongly recommend downloading the diagnostic guides and going through our Diagnostic Guides onlinet:
English – Syrus Limited Warranty