INTEGRATORS & SERVICE PROVIDERS: FIND THE SUPPORT YOU NEED
Search for installations, wiring diagrams, guides, and more
Get full access to everything you need
New pricing plan structure effective July 2024
We offer our members access to a vast library of technical documents, downloads, release updates, FAQs, and tutorials for Accessories, Pegasus Gateway, and Syrus Series that help you further develop from the edge.
Click to view DCT’s Support Brochure.
| Membership: Consulting & Guidance |
Cost | Resources | Slack channel with Support Eng |
Slack channel with Support, HW/SW and Web Development Eng |
| Basic | Free | ✅ | ❌ | ❌ |
|
Syrus 4G IoT Gateway & Syrus 4G Lite Customers Premium Support Plan |
||||
| Hardware Only | $240/month | ✅ | ✅ | ❌ |
|
Pegasus IoT Cloud Platform Support Customers Premium Support Plan |
||||
| Advanced | Min $240/month or 5% of Pegasus monthly bill Charges will be at least the minimum charge of $240.00 or the result of the calculation, whichever is higher. |
✅ | ✅ | ❌ |
| Enterprise | Min $1,000/month or 5% of Pegasus monthly bill Charges will be at least the minimum charge of $1,000.00 or the result of the calculation, whichever is higher. |
✅ | ✅ | ✅ |
- Support tickets via Email
- Limited access to Syrus 3 support library and knowledge base
- Access to Pegasus and Syrus 4 development docs
- Access to ticket history portal
- Forums, downloadable resources, and webinars
- Device repair/return procedures
- Newsletters with feature announcements
Choose Your Ideal Plan:
Explore and Compare Details
Click to view DCT’s Support Brochure.
Advanced*
Pegasus IoT Cloud or Syrus Cloud Customers
or 5% of Pegasus monthly bill
Charges will be at least the minimum charge of $240.00 or the result of the calculation, whichever is higher.
Everything in the Basic Plan, plus features below.
Automatically billed with your Pegasus monthly service.
* Your membership is automatically upgraded to Enterprise once your total bill is over $20,000.00.
Enterprise
Pegasus IoT Cloud or Syrus Cloud Customers
or 5% of Pegasus monthly bill
Charges will be at least the minimum charge of $1,000.00 or the result of the calculation, whichever is higher.
Everything in the Advanced Plan, plus features below.
Automatically billed with your Pegasus monthly service.
- Support tickets via email
- Access to Pegasus and Syrus 4 development docs
- Access to ticket history portal
- Forums, recorded videos, and webinars
- Device repair/return procedures
- Newsletters with feature announcements
SERVICE LEVEL AGREEMENT
- General guidance: 24-48 hours
- Business critical items: < 24 hours
- Outages: < 30 minutes
- General guidance: 24 hours
- Business critical items: < 2 hours
- Outages: < 30 minutes
- General guidance: 24-48 hours
Features & Benefits
- Projects and tickets summary dashboard
- Basic scripting and configuration for Syrus devices
- Personalized support ticket follow-up
Everything in the Advanced Plan, plus:
- Dedicated support representative and personalized ticket follow-up
- Unlimited scripting and configuration help
- Syrus 4G custom application integrations
- Full triggers, automation, and interoperability help
- Priority attention to tickets and developments
- Third-party device assistance
- Managed configuration auditor
- Full support with platform administration
- Projects and tickets dashboard
- Basic scripting and configurations
- Personalized support ticket follow-up
- Syrus 4G custom application integrations
- Support engineers (control tower team)
- Account strategist and product specialist
- Logistics representative
- Syrus hardware solutions specialist (up to 5 hours/month)
- Webservices and API support
- 1 Slack member, additional members $75/month
Everything in the Advanced Plan, plus:
Up to 30 hours/month of engineering development:
- Syrus hardware engineers
- Syrus Cloud API developers
- Project manager
- Projects and solutions architects
- Up to 4 Slack member, additional members $75/month
- Support engineers to help with Syrus Cloud management
- Account strategist and product specialist
- Syrus hardware solutions specialist (up to 10hrs a month)
- Syrus hardware engineers (up to 10hrs a month)
- 1 Slack member, additional members $75/month
INTEGRATIONS
- Custom engineering for bug fixes and enhancements of supported protocols
- New third-party device integrations not included (charged per project)
Everything in the Advanced Plan, plus:
Up to 10 hours/month of:
- Custom engineering: third-party device protocol integrations and script configuration
Billing Examples
Plan Pricing: $240/month or 5% of Pegasus monthly bill, whichever is higher.
Minimum Charge: $240/month
Example A:
- Pegasus Monthly Bill: $4000
- Calculation: 5% of $4000 = $200
- Client Payment: Client pays $240 (the higher amount between the flat fee and 5% of the bill).
Example B:
- Pegasus Monthly Bill: $5500
- Calculation: 5% of $5500 = $275
- Client Payment: Client pays $275 (the higher amount between the flat fee and 5% of the bill).
*Membership is automatically upgraded to the Enterprise Plan once the total Pegasus monthly bill reaches $20,000.
Plan Pricing: $1000/month or 5% of Pegasus monthly bill, whichever is higher.
Minimum Charge: $1000/month
Example A (Pegasus pricing less than $20k):
- Pegasus Monthly Bill: $15,000
- Calculation: 5% of $15,000 = $750
- Client Payment: Client pays $1000 (the higher amount between the flat fee and 5% of the bill).
Example B (Pegasus pricing more than $20k):
- Pegasus Monthly Bill: $25,000
- Calculation: 5% of $25,000 = $1250
- Client Payment: Client pays $1250 (the higher amount between the flat fee and 5% of the bill).
- Apex OS integrations will be charged per project specifications
- Syrus Cloud monthly fee not included
