ARE YOU A FLEET OPERATOR?
CONTACT YOUR LOCAL FLEEMETRIKS
RESELLER FOR SUPPORT
United States
+1.786.956.0107
info@fleetmetriks.com
Colombia
+57 1 7436226
luzmarina@digitalcomtech.com
Costa Rica
+506 4000-3280
info@electrotechnologycr.com
Honduras
504 + 2228-0268
ventas@increhn.com
Mexico
+52 1 (999) 968 4272
syrus@telemetriasatelital.com
Panama
+507.398.7677
syrus@skytrack.com.pa
SUPPORT FOR INTEGRATORS & SERVICE PROVIDERS
RECENT SUPPORT ARTICLES
Gain access to our technical documents by registering today
We offer our members access to a vast library of technical documents, downloads, release updates, FAQs, and tutorials for Accessories, Pegasus Gateway, and Syrus Series that help you further develop from the edge.
| MEMBERSHIP Level | Cost | Support Library | Syrus Integration Manual | Personalized Support Chat with Support Team | |
|---|---|---|---|---|---|
| Limited | Full | ||||
| Basic | Free | ✅ | ❌ | ❌ | ❌ |
| Syrus 2G/3G Technical Manual or Syrus IoT Dev Kit | $240/year | ✅ | ❌ | ✅ | ❌ |
| Full Support Library + Personalized Support | $240/month | ✅ | ✅ | ✅ | ✅ |
| Pegasus Platform owner | Full benefits – $100/month on Pegasus Bill | ✅ | ✅ | ✅ | ✅ |
| Syrus 4G IoT Support for Third-Party Platforms | $50/month | N/A | N/A | N/A | ✅ |
Login now if you are already registered or select a membership plan below:
Basic
Free
- Access to Download software utility tools
- Access to the community Forum
- Newsletter and important announcements
- RMA procedure and request form
- Pegasus user & admin documentation
- Technical support via email with a 24-36 hours turnaround
Cost: FREE
Syrus 2G/3G Technical Manual
$240/year
- All of the benefits from the Free membership, plus…
- See the full technical integration manual including protocol information for Syrus 2G/3G devices
- Access to Syrus Watch – Remote Hardware Diagnostics / Automatic SIM Card IMSI, ID, & Carrier linking with device IMEI
- Video-tutorials and Online training/webinar videos
- Complete diagnostic documentation to recover devices
- ECU Monitor – Links to vehicle manufacturer documentation
- Instant updates on firmware releases with complete description detail
- Technical Support via email for old Antares GPS devices. End of Life (EOL) for Antares GPS devices was on September 2010
- Advanced documentation and technical support material for DCT University Certification Program
Cost: $240/year
Full Support Library + Personalized Support
$240/month or $100/month for Pegasus owners
- All of the benefits from the Free & Technical Integration Manual memberships, plus…
- Access to full knowledgebase library
-
Custom API help & configuration
-
Hands on training with our certified applications engineers
-
Over-the-air secure scripting using SyrusWatch. Mail support for this request.
- Personalized Support communication chat – Log in
- Exclusive access to marketing promotions and materials
- Get first-hand access to the best of the DCT team:
- Sr. Technical Sales Architect
- Project Manager
- Hardware Integrations Expert
- Software Integrations Expert
- and many more!
Cost: $240/month regular users or $100/month for Pegasus owners
Syrus 4G IoT Support for Third-Party Platforms
$50/month
- Personalized support with direct messaging and calling over Slack Channel during office hours
- Custom support for Syruslang scripts and special configurations of SyrusJS
- Technical support with Apex OS and embedded application development.
- Personalized support to Syrus Cloud
- Cost: $50/month
Syrus IoT Dev Kit
With the Syrus IoT Dev Kit, add any listed accessory and start creating innovative applications for:
- Driver Identification & Performance
- Driver safety & fatigue alert monitoring
- Mobileye Driver Assistance Real Time Telematics
- Engine Diagnostics for J1708/J1939
- Cold Chain Temperature Monitoring
- Two-way audio verification
- Tire Pressure & Temperature Monitoring
- Fuel Level and Gas Performance
- Photo capturing for security checks
The Syrus IoT Dev Kit includes: Programming board, USB cable, Power cable, 1 Syrus 3G Bluetooth (P/N: S3GBT-2481A), 2 Bluetooth tags, 1 iButton, 1 Microphone, 1 GPS antenna, 1 SIM card (with 5MB monthly for 1 year), 1 year access to Support Library.
Cost: $599*
*After 1 year renewal for the membership of the site is the rate of the Support Library.
Access to the Online Support Library is subject to interested parties with general interests and/or a standard NDA signed with DCT.
