INTEGRATORS & SERVICE PROVIDERS: FIND THE SUPPORT YOU NEED

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ONLINE DOCUMENTATION

SUPPORT DASHBOARDS

Get full access to everything you need

New pricing plan structure effective March 2024

We offer our members access to a vast library of technical documents, downloads, release updates, FAQs, and tutorials for Accessories, Pegasus Gateway, and Syrus Series that help you further develop from the edge.

Click to view DCT’s Support Brochure.

Membership:
Consulting & Guidance
Cost Resources Slack channel
with Support Eng
Slack channel with Support, HW/SW and Web Development Eng
Basic  Free

Syrus 4G IoT Gateway & Syrus 4G Lite Support

Hardware Only $240/month

Pegasus IoT Cloud Platform Support 

Advanced Min $240/month or 5% of Pegasus monthly bill
Charges will be at least the minimum charge of $240.00 or the result of the calculation, whichever is higher.
Enterprise Min $1,000/month or 5% of Pegasus monthly bill
Charges will be at least the minimum charge of $1,000.00 or the result of the calculation, whichever is higher.

Basic

Pegasus IoT Cloud & Syrus 4G IoT Telematics Gateway Device

FREE

Choose Your Ideal Plan:

Explore and Compare Details

Click to view DCT’s Support Brochure.

Advanced*

Pegasus IoT Cloud or Syrus Cloud Customers

$240/month

or 5% of Pegasus monthly bill

Charges will be at least the minimum charge of $240.00 or the result of the calculation, whichever is higher.

Everything in the Basic Plan, plus features below.


Automatically billed with your Pegasus monthly service.

* Your membership is automatically upgraded to Enterprise once your total bill is over $20,000.00.

Enterprise

Pegasus IoT Cloud or Syrus Cloud Customers

$1000/month

or 5% of Pegasus monthly bill

Charges will be at least the minimum charge of $1,000.00 or the result of the calculation, whichever is higher.

Everything in the Advanced Plan, plus features below.


Automatically billed with your Pegasus monthly service.

Hardware Only

Syrus 4G IoT Telematics Gateway Device

$240/month

SERVICE LEVEL AGREEMENT

  • General guidance: 24-48 hours
  • Business critical items: < 24 hours
  • Outages: < 30 minutes
  • General guidance: 24 hours
  • Business critical items: < 2 hours
  • Outages: < 30 minutes
  • General guidance: 24-48 hours

Features & Benefits

  • Projects and tickets summary dashboard
  • Basic scripting and configuration help
  • Personalized support ticket follow-up

Everything in the Advanced Plan, plus:

  • Dedicated support representative and personalized ticket follow-up
  • Unlimited scripting and configuration help
  • Syrus 4G custom application integrations
  • Full triggers, automation, and interoperability help
  • Priority attention to tickets and developments
  • Third-party device assistance
  • Managed configuration auditor
  • Full support with platform administration
  • Projects and tickets dashboard
  • Basic scripting and configurations
  • Personalized support ticket follow-up
  • Syrus 4G custom application integrations
  • Support engineers (control tower team)
  • Account strategist and product specialist
  • Logistics representative
  • Syrus hardware solutions specialist (up to 5 hours/month)
  • Webservices and API support
  • 1 Slack channel, additional channels $75/month

Everything in the Advanced Plan, plus:

Up to 30 hours/month of engineering development:

  • Syrus hardware engineers
  • Syrus Cloud API developers
  • Project manager
  • Projects and solutions architects
  • Up to 4 Slack channels, additional channels $75/month
  • Support engineers to help with Syrus Cloud management
  • Account strategist and product specialist
  • Syrus hardware solutions specialist (up to 10hrs a month)
  • Syrus hardware engineers (up to 10hrs a month)
  • 1 Slack channel, additional channels $75/month

INTEGRATIONS

  • Custom engineering for bug fixes and enhancements of supported protocols
  • New third-party device integrations not included (charged per project)

Everything in the Advanced Plan, plus:

Up to 10 hours/month of:

  • Custom engineering: third-party device protocol integrations and script configuration
  • Apex OS integrations will be charged per project specifications
  • Syrus Cloud monthly fee not included

Billing Examples

Plan Pricing: $240/month or 5% of Pegasus monthly bill, whichever is higher.

Minimum Charge: $240/month

Example A:

  • Pegasus Monthly Bill: $4000
  • Calculation: 5% of $4000 = $200
  • Client Payment: Client pays $240 (the higher amount between the flat fee and 5% of the bill).

Example B:

  • Pegasus Monthly Bill: $5500
  • Calculation: 5% of $5500 = $275
  • Client Payment: Client pays $275 (the higher amount between the flat fee and 5% of the bill).

*Membership is automatically upgraded to the Enterprise Plan once the total Pegasus monthly bill reaches $20,000.

Plan Pricing: $1000/month or 5% of Pegasus monthly bill, whichever is higher.

Minimum Charge: $1000/month

Example A (Pegasus pricing less than $20k):

  • Pegasus Monthly Bill: $15,000
  • Calculation: 5% of $15,000 = $750
  • Client Payment: Client pays $1000 (the higher amount between the flat fee and 5% of the bill).

Example B (Pegasus pricing more than $20k):

  • Pegasus Monthly Bill: $25,000
  • Calculation: 5% of $25,000 = $1250
  • Client Payment: Client pays $1250 (the higher amount between the flat fee and 5% of the bill).