- Support tickets via Email
- Limited access to Syrus 3 support library and knowledge base
- Access to Pegasus and Syrus 4 development docs
- Access to ticket history portal
- Forums, recorded videos, and webinars
- Device repair/return procedures
- Newsletters with feature announcements
Choose Your Ideal Plan:
Explore and Compare Details
Advanced*
Pegasus IoT Cloud or Syrus Cloud Customers
or 5% of Pegasus monthly bill
Charges will be at least the minimum charge of $240.00 or the result of the calculation, whichever is higher.
Everything in the Basic Plan, plus features below.
Automatically billed with your Pegasus monthly service.
* Your membership is automatically upgraded to Enterprise once your total bill is over $10,000.00.
Enterprise
Pegasus IoT Cloud or Syrus Cloud Customers
or 5% of Pegasus monthly bill
Charges will be at least the minimum charge of $1,000.00 or the result of the calculation, whichever is higher
Everything in the Advanced Plan, plus features below.
Automatically billed with your Pegasus monthly service.
- Support tickets via email
- Access to Pegasus and Syrus 4 development docs
- Access to ticket history portal
- Forums, recorded videos, and webinars
- Device repair/return procedures
- Newsletters with feature announcements
Service Level Agreement
General guidance: 24-48 hours
Business critical items: < 24 hours
Outages: < 30 minutes
General guidance: 24 hours
Business critical items: < 2 hours
Outages: < 30 minutes
General guidance: 24-48 hours
Business critical items: < 24 hours
Outages: < 30 minutes
- Support engineers (control tower team)
- Account strategist and product specialist
- Logistics representative
- Syrus hardware solutions specialist (up to 5hrs a month)
- Webservices and API support
- 1 Slack channel, additional channels $75/month
Everything in the Advanced Plan, plus:
- Syrus hardware engineers (up to 10hrs a month)
- Syrus Cloud API developers (up to 10hrs a month)
- Project manager (up to 10hrs a month)
- Projects and solutions architects (up to 10hrs a month)
- Up to 4 Slack channels, additional channels $75/month
- Support engineers (control tower team)
- Account strategist and product specialist
- Syrus hardware solutions specialist (up to 10hrs a month)
- Syrus hardware engineers (up to 10hrs a month)
- 1 Slack channel, additional channels $75/month
Perks
- Projects and tickets summary dashboard
- Basic scripting and configuration help
- Personalized support ticket follow-up
Everything in the Advanced Plan, plus:
- Dedicated support representative and personalized ticket follow-up
- Unlimited scripting and configuration help
- Syrus 4G custom application integrations
- Full triggers, automation, and interoperability help
- Priority attention to tickets and developments
- Third-party device assistance
- Managed configuration auditor
- Full support with platform administration
- Projects and tickets dashboard
- Basic scripting and configurations
- Personalized support ticket follow-up
- Syrus 4G custom application integrations
Integrations
- Announcements for features and system status
Everything in the Advanced Plan, plus:
- Emergency assistance button
- Forwarder status
- Announcements for features and system status
